Bath Housing > Resident Service Coordinator

Resident Service Coordinator

To Apply: Please submit cover letter and resume via INDEED. Deadline is December 3, 2024. Position start date is January 2, 2025.

NATURE OF WORK

This position is responsible for assisting Bath Housing residents in obtaining the services they require to maintain independence, self-sufficiency, and life satisfaction.  The Resident Service Coordinator makes recommendations for the individuals and families they serve through strong community connections.  Following best practices and processes, the Resident Service Coordinator ensures quality assurance requirements are met or exceeded.  This position works within a progressive team environment to develop and create strong, long-lasting relationships with employees, vendors, and residents.

ESSENTIAL JOB FUNCTIONS  

  • Assist residents in identifying the services and benefits needed to maintain independence, self-sufficiency, life satisfaction and well-being through needs assessments, office hours, and regular communication. Make referrals as requested.
  • Link residents with existing services by creating a network of contact persons within the community’s social service agencies to facilitate resident access to programs.
  • Promote a sense of fellowship and sense of community by working collaboratively with residents on a regular basis to develop services and programs that address their needs, to include but not limited to:
    • on-site services that are specific to residents’ preferences, as appropriate.
    • development of resident associations, project-based newsletters, welcoming committee orientation packages, support groups, etc.
    • community-oriented activities, which build bridges between people, promotes active interest in the life of the community, and generates self-sufficiency.
  • Participate in local program committees to ensure advocacy of resident needs and the opportunity for connection with all available services.
  • Keep appropriate resident files, including documentation of referrals, needs assessment, and service coordination.
  • Conduct resident satisfaction surveys as required and compile data.
  • Prepare reports for management, funding sources, and regulatory agencies, as appropriate.
  • Monitor availability of grants, make recommendations regarding potential applications, and work with Director of Housing and Executive Director to prepare grant applications.
  • Report known incidents of potential abuse, neglect, or exploitation to Adult/Child Protective Services. (Resident Service Coordinators are not classified as Mandated Reporters by State of Maine statute.)
  • Work with management staff, families, and community social service agencies to identify and address resident problems before they reach crisis proportions.
  • Assist housing management staff, family members, and the community in understanding the changing needs of residents.
  • Maintain good working relationships with internal and external customers.
  • Recommend efficiencies and areas of improvement as relevant. Conduct quality control and collect and analyze feedback to improve services.
  • Adhere to all applicable state, federal, and Agency rules, policies, procedures and regulations at all times.
  • Protect the privacy of individuals’ residing in Bath Housing managed apartments by safeguarding personally identifiable information and sensitive data in accordance with federal privacy laws, guidance, and best practices.
  • Participate in training to promote continuous learning as recommended by management.
  • Conduct presentations internally or externally as required.
  • Performs other related tasks as required.

EDUCATION, EXPERIENCE, AND KNOWLEDGE QUALIFICATIONS 

  • Bachelor’s degree with major in social work, sociology, psychology or similar field OR equivalent work experience and training in aging, disability, social services or related field
  • Working knowledge and/or experience in the following areas:
    • Community support services available to residents and eligibility requirements.
    • General issues and needs of low-income families, elderly and disabled populations.
    • HUD regulations and other relevant laws and regulations.
    • Program and community activities development to meet residents’ needs.

SKILLS AND ABILITIES QUALIFICATIONS

  • Proficient technology skills (Microsoft Office) and the ability to learn new software as needed, including but not limited to the Agency software programs.
  • Excellent writing and organizational skills.
  • Excellent customer service skills.
  • Can take initiative and use independent judgement on a daily basis.
  • Strong interpersonal and communication skills with a wide range of groups, including employees, tenants, community members, community partners, residents, and the public.
  • Applies effective conflict management skills in a controlled manner.
  • Can work independently, as well as part of a team.
  • Ability to multi-task various tasks and projects and meet expected timelines efficiently.
  • Effective problem solver – can analyze information to solve problems efficiently.
  • Effective program management and program evaluation skills.
  • Demonstrated ability to respond to stressful situations in a controlled manner.

OTHER REQUIREMENTS, LICENSING, CERTIFICATIONS

  • Valid driver’s license.
  • Reliable transportation to meet the job requirements.
  • Respond to emergencies and work flexible hours when necessary.